Official website of the investor Meliá Forest Bay Phu Quoc
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POLICIES AND TERMS OF USE

Website: meliavillasforestbay.com

Welcome to the official website for the Melia Villas Forest Bay Phu Quoc project at https://meliavillasforestbay.com/

By accessing and utilizing this website, and specifically upon providing personal information (via registration forms, telephone, or chat), you hereby acknowledge that you have read, understood, and agree to be bound by the entirety of the policies and terms stipulated herein.

Kindly review these terms meticulously prior to providing any information.

1. Personal Data Privacy Policy

This policy ensuring the security of information pertaining to organizations and individuals ("Data Subjects") who access and/or provide information on this website.

1.1. Consent of the Data Subject

  • We shall only collect and process your personal data (such as full name, email, and telephone number) upon receipt of your explicit consent.
  • Explicit consent is demonstrated by your affirmative action of voluntarily completing and submitting information via the consultation or information request forms on this website, having been clearly notified of this policy.
  • You reserve the right to withdraw your consent at any time by contacting us via the details provided in Section 5.

1.2. Purpose and Scope of Data Collection

  • Purpose:
    • To verify and contact you for consultation and to provide information regarding the Melia Villas Forest Bay Phu Quoc project as per your request.
    • To send updates, sales policies, event invitations, and documentation (subject to your consent).
    • To provide support, respond to inquiries, and resolve special cases.
    • To prevent fraudulent activities or sabotage of accounts (if applicable).
  • Scope of Collection: We collect only the basic information necessary for consultation purposes, including Full Name, Telephone Number, Email, and any other information you voluntarily provide within the message content.
  • Responsibility: You are responsible for ensuring all information provided is complete and accurate. We shall not be liable for resolving any disputes arising from inaccurate information provided by you.

1.3. Data Storage and Security Commitment

  • All your personal information is stored and secured by our systems.
  • We implement appropriate technical and security measures (firewalls, access controls, data encryption where necessary) to prevent unauthorized access, use, or disclosure.
  • You are strictly prohibited from using any tools or programs to illicitly interfere with the system or alter our data structure.

1.4. Data Retention Period

  • We will retain the personal data you provide until the initial purpose of collection is fulfilled (i.e., consultation is complete, or until the project concludes).

  • Data will be retained until you request its erasure or withdraw your consent.

1.5. Data Sharing and Third Parties

 

We pledge not to provide your personal data to any third party, except in the following cases:

  • As required by competent state authorities or as stipulated by law.

  • Third-Party Data Processors: We may share information with reputable partners (e.g., the Meliá management and operation unit, official F1 distributors, technical platforms such as Google, Facebook) for the purposes of analysis, remarketing, and service support. All such parties are bound by confidentiality agreements and are permitted to use the data only within the scope we allow.

1.6. Rights of the Data Subject (Your Rights)

In accordance with applicable law, you possess the following rights concerning your personal data:

  • Right to be Informed: You have the right to be informed about your data processing activities.
  • Right to Consent (and Withdraw Consent): You have the right to grant or withhold consent, and to withdraw said consent at any time.
  • Right to Access & Rectification: You have the right to access your data and request that we correct any inaccuracies.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we permanently delete your personal data from our systems.
  • Right to Complain/Denounce: You have the right to file a complaint if you believe we are in violation of data protection regulations.

1.7. Use of Cookies

We may use cookies (small text files) to collect access history, your preferences, etc., to enhance security and help us understand client needs, thereby optimizing our website and services.

2. Terms of Service

2.1. Usage Regulations

When using this website, you covenant:

  • To comply with the prevailing laws of Vietnam.
  • Not to interfere with or disrupt the website's server systems or databases.
  • Not to use the website's information, images, or resources for commercial or unlawful purposes without our prior written consent.

2.2. Intellectual Property Rights

  • All content, images, designs, software, and other resources on this website ("Intellectual Property") are protected by copyright and are the property of us (or are duly licensed for our use).
  • You may not copy, modify, distribute, or repurpose any of our Intellectual Property for commercial purposes without our express prior written authorization.

3. Disclaimers and Limitation of Liability

3.1. Disclaimer of Warranties

  • The website [your_website_address] and its services are provided on an "as is" basis.
  • We do not warrant that the website will operate continuously, be uninterrupted, or be error-free. All information, images, and 3D renderings on this website are for reference and illustrative purposes only and may differ from the final construction. Official information shall be based solely on the signed contract.

3.2. Limitation of Liability

  • You agree that you are solely responsible for the content and information you provide to us.
  • We shall not be liable for any damages, data loss, or loss of profits arising from your ability or inability to access the website.
  • You agree to indemnify and hold us (and our affiliates, employees) harmless from any claims, costs, or losses arising from your violation of these terms.

4. General Provisions

4.1. Amendments to Policies and Terms

  • We reserve the right to amend or update the contents of this document to align with legal regulations and our operational activities.
  • Any and all changes or modifications shall take immediate effect upon their public posting on this website.
  • We encourage you to review this page frequently for the latest updates. Your continued use of the website subsequent to the posting of such changes constitutes your acceptance of and agreement to said changes.

4.2. Governing Law and Dispute Resolution

  • These Policies and Terms shall be governed by and construed in accordance with the laws of Vietnam.
  • Any disputes arising (if any) shall be prioritized for resolution through negotiation and amicable settlement.

5. Contact Information (Data Controller)

Should you have any inquiries regarding this policy, or if you wish to exercise your rights (Section 1.6) such as withdrawing consent, requesting access, or erasing your data, please contact our Data Protection Officer (DPO) via:

Respectfully,The Management Board of Melia Villas Forest Bay Phu Quoc

0932 79 77 78